Simplesat vs Thena
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Simplesat and Thena are credible customer feedback tools, and the right pick comes down to your priorities.
Choose Simplesat if you want a lower starting price (free – $49/mo) and a free plan to start on. CSAT and NPS for support teams.
Thena — B2B support over Slack and Teams.
Simplesat vs Thena: side by side
| Dimension | Simplesat | Thena |
|---|---|---|
| Starting price | Free – $49/moWinner | From $40/seat/mo |
| Free plan | YesWinner | No |
| Pricing model | Freemium | Subscription |
| Best for | Support Teams, Msps | B2b, Saas |
| Platforms | Web, Api | Web, Api |
| Rating | 4.8/5 | 4.7/5 |
Simplesat key facts
- Vendor
- Simplesat
- Pricing
- Freemium — Free – $49/mo
- Free tier
- Yes
- Platforms
- Web, Api
- Best for
- Support Teams, Msps
- Editor rating
- 4.8 / 5
- Founded
- 2016
- Headquarters
- Wilmington, DE, USA
Thena key facts
- Vendor
- Thena
- Pricing
- Subscription — From $40/seat/mo
- Free tier
- No
- Platforms
- Web, Api
- Best for
- B2b, Saas
- Editor rating
- 4.7 / 5
- Founded
- 2022
- Headquarters
- San Francisco, CA, USA
Frequently asked questions
Is Simplesat better than Thena?
Neither is universally better — Simplesat edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Simplesat or Thena cheaper?
Simplesat is the more affordable of the two to get started, at free – $49/mo. Simplesat starts at free – $49/mo; Thena starts at from $40/seat/mo.
Can Simplesat replace Thena?
Yes for most teams — both are customer feedback tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.