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Best Gorgias alternatives in 2026

Looking for an alternative to Gorgias? Whether you've outgrown it, find the pricing steep, or just want to weigh your options, these are the strongest help desk alternatives in 2026 — ranked on pricing, features, and who each one fits best. Gorgias itself starts at from $10/mo, so we've flagged where each option is cheaper, simpler, or more specialized.

  1. 1
    Re:amaze
    Best for: ecommerce

    Helpdesk and live chat for ecommerce. A popular helpdesk alternative to Gorgias — from $29/mo. Particularly strong for ecommerce.

  2. 2
    Klaviyo
    Best for: ecommerce

    If Gorgias feels like overkill or over-budget, Klaviyo is a leaner option with a genuinely usable free tier. The data-driven marketing platform for ecommerce. Pricing: free – $45/mo.

  3. 3
    Shopify
    Best for: ecommerce

    Shopify goes head-to-head with Gorgias on features. The leading platform to start and run a store. Best suited to ecommerce. From $29/mo.

  4. 4
    Plain
    Best for: saas

    A well-rated helpdesk pick. Customer support for modern teams. Plain offers a free plan and starts at free – $39/agent/mo, making it a credible Gorgias replacement.

  5. 5
    Hiver
    Best for: smb

    Help desk inside Gmail. A popular helpdesk alternative to Gorgias with a genuinely usable free tier — free – $19/user/mo. Particularly strong for smb.

  6. 6
    Front
    Best for: smb

    If Gorgias feels like overkill or over-budget, Front is a leaner option. Shared inbox and customer communication. Pricing: from $19/seat/mo.

  7. 7
    Triple Whale
    Best for: ecommerce

    Triple Whale goes head-to-head with Gorgias on features. Analytics for ecommerce brands. Best suited to ecommerce. Custom.

  8. 8
    Groove
    Best for: smb

    A well-rated helpdesk pick. Simple help desk for growing teams. Groove starts at from $16/user/mo, making it a credible Gorgias replacement.

Still considering Gorgias itself? Read our Gorgias review →

Frequently asked questions

What is the best Gorgias alternative?

Re:amaze is our top-rated Gorgias alternative for 2026. Helpdesk and live chat for ecommerce. From $29/mo.

Is there a free Gorgias alternative?

Yes — Klaviyo, Plain, Hiver all offer a free tier you can start on without a credit card.

Why switch from Gorgias?

Common reasons are price, a simpler feature set, better fit for a specific use case, or platform support. Each tool above notes where it has an edge over Gorgias.